Move your contact center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
Interactive Voice Response (IVR)
and queueing functions through both Easy Attendant and Premium Auto Attendant
Call routing algorithms
Include longest idle, round-robin, and first available
Agent portal
shows performance against KPIs
Supervisor features
include whisper, barge, and listen
Administrative dashboard
and reporting capabilities enable effective management and insight into call center performance
